Privacy Policy
Effective Date: 19 September 2025
Introduction
Grosvenor Care Ltd ("we", "us", "our") is committed to protecting your privacy and ensuring your personal data is handled securely and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.grosvenorcare.co.uk.
Information We Collect
We may collect and process the following types of personal data:
- Contact Information: Name, email address, phone number, postal address.
- Usage Data: IP address, browser type/version, pages visited, time/date of visit, time spent on pages.
- Cookies and Tracking Technologies: Session and persistent cookies to improve user experience and website functionality.
How We Use Your Information
We use your data to:
- Respond to enquiries and provide services.
- Improve website functionality and user experience.
- Send promotional communications (with your consent).
- Conduct market research.
- Comply with legal obligations.
Legal Basis for Processing
We process your personal data under the following lawful bases:
- Consent: Where you have given clear permission.
- Contract: Where processing is necessary for a contract with you.
- Legal Obligation: Where required by law.
- Legitimate Interests: For business and service improvement purposes.
Cookies
We use cookies to:
- Monitor website usage.
- Remember user preferences.
- Personalise content.
You can manage or disable cookies via your browser settings. For more information, visit www.allaboutcookies.org.
Data Sharing
We do not sell or lease your personal data. We may share it:
- With trusted third-party service providers.
- To comply with legal obligations.
- To protect users or the public from harm.
Your Rights
You have the right to:
- Access your personal data.
- Request correction or deletion.
- Withdraw consent at any time.
- Object to processing.
- Lodge a complaint with the ICO (www.ico.org.uk).
Security
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure, or destruction.
Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy practices. Please review their policies before submitting personal data.
Changes to This Policy
We may update this policy periodically. Changes will be posted on this page. Continued use of the website indicates your acceptance of the updated policy.
Contact Us
For questions or requests regarding this policy, please contact:
Grosvenor Care Ltd
Eithinog Care Home, Old Highway, Colwyn Bay. LL28 5YA
Email: admin@grosvenorcare.com