Contact us

Thank you for taking the time to learn more about Eithinog. We welcome visits to Eithinog and encourage you to come and experience our warm and friendly atmosphere firsthand. Please contact us by completing the form below to arrange a convenient time for your visit.

You can also call us on 01492 532 404 or email admin@grosvenorcare.com

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How to find us

Eithinog Care Home, Old Highway,
Colwyn Bay LL28 5YA

Registered address: Grosvenor Care Ltd,
13 Curzon Park South, Chester, CH4 8AA |
Company reg no: 16182983

How to make a complaint

If you are unhappy with any part of the service, please let the Service Manager or another staff member know as soon as possible so we can address the issue and find a solution.

The process is as follows:

If you have a complaint, please try to speak to the person in charge first. If you feel more comfortable, you can talk to any staff member, and they will raise the issue on your behalf with the person in charge. The complaint will be recorded in writing on a complaints form. If the complaint cannot be resolved at that time, you can ask for it to be passed on to the Service Manager.

You will receive an initial response within 48 hours.

If the Service Manager is unable to resolve the issue to your satisfaction, you can refer the complaint to the Company Director.

If you are not satisfied with how the home handles your complaint, you can contact the local office of the Registering Authority at any time. The contact details are as follows:

Email: ciw@gov.wales
Telephone No: 0300 7900 126
Address: Welsh Government Office, Sarn Mynach, Llandudno Junction LL31 9RZ

The Public Services Ombudsman for Wales

The role of the PSOW is to:

• Look into complaints that something has gone wrong with Welsh public services;
• Look into complaints that Welsh councillors have breached their Code of Conduct; and
• Work with public bodies to improve public services and standards of conduct within local government across Wales.

All investigations are independent and undertaken in private. Investigators look to see if a public body has acted properly and been fair in its treatment and where things have gone wrong, recommendations are made to put things right.

Their contact number is: 0300 790 0203

Llais (Citizen Voice Body)

Llais are an independent statutory body, set up by the Welsh Government to give the people of Wales much more say in the planning and delivery of their health and social care services – locally, regionally and nationally.

Their contact number is: 02920 235 558